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Elements and Performance Criteria

1. Improve quality system
   • Specifications to meet customer needs (internal and external) are interpreted.
   • Leadership role as a supplier is undertaken to ensure quality within the supply chain.
2. Collect and summarise data
   • Data is recorded and interpreted accurately in accordance with standard operating procedures.
   • Data is used to produce relevant statistical information, for example, average and range or the production of charts such as tally, run or control charts.

Required Skills

Required skills

Look for evidence that confirms skills in obtaining and interpreting the specifications of the product or service to be provided communicating effectively with suppliers and customers recording data collected calculating relevant statistical information from collected data producing tally run and control charts from collected data using leadership skills using analysis skills

Required knowledge

Look for evidence that confirms knowledge of specifications to be achieved in providing the service or producing the product the teams suppliers and customers the possible effects of supplying products andor services to customers that do not comply with specifications the procedures to be followed in producing the product andor supplying the service the checks to be undertaken to ensure the productservice complies with specifications the personnel responsible for the quality of the productservice provided the actions to be taken when a nonconformance to specifications is detected and reasons for taking those actions the procedures for recording data collected the possible trends from the collected data the actual trends indicated by given samples of data the reasons for collecting data the statistical information to be calculated the use of statistics in interpreting production data the functions of tally run or control charts in representing production data the trends indicated by the statistical information calculated andor the charts produced the action to be taken in response to any trends identified the reasons for taking proposed action appropriate techniques tools and equipment to measure machined components hazards and control measures within the scope of this unit use and application of personal protective equipment safe work practices and procedures

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	A person who demonstrates competency in this unit must be able to maintainsupervise the application of quality procedures Competency in this unit cannot be claimed until all prerequisites have been satisfied
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria including required knowledge and be capable of applying the competency in new and different situations and contexts
Context of and specific resources for assessment	This unit may be assessed on the job off the job or a combination of both on and off the job Where assessment occurs off the job that is the candidate is not in productive work then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team The assessment environment should not disadvantage the candidate This unit could be assessed in conjunction with any other units addressing the safety quality communication materials handling recording and reporting associated with maintainingsupervising the application of quality procedures or other units requiring the exercise of the skills and knowledge covered by this unit
Method of assessment	Assessors should gather a range of evidence that is valid sufficient current and authentic Evidence can be gathered through a variety of ways including direct observation supervisors reports project work samples and questioning Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency The candidate must have access to all tools equipment materials and documentation required The candidate must be permitted to refer to any relevant workplace procedures product and manufacturing specifications codes standards manuals and reference materials
Guidance information for assessment

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Customer needs	Product Service Delivery and distribution Quality Quantity Price Communication and documentation

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